About Us

Our Mission & Vision

At Olympus Ascent Gaming Limited, operator of Gates of Olympus 1000, we are dedicated to elevating the online gaming experience. Our mission is to create captivating, secure, and fair digital entertainment that resonates with players while upholding the highest standards of integrity and responsibility. We envision a future where innovation meets unwavering player trust, setting new benchmarks for the industry.

As the official home of the exhilarating Gates of Olympus 1000 slot game, we embody the spirit of epic adventure, cutting-edge technology, and a steadfast commitment to our community.

Who We Are: The Architects of Olympus Ascent Gaming

Olympus Ascent Gaming Limited is a licensed and regulated online gaming operator, proudly bringing premium slot experiences to players in the United Kingdom. Established on March 15, 2019, we are a wholly-owned subsidiary of Olympus Digital Holdings PLC, a publicly traded entity committed to innovation and responsible growth within the digital entertainment sector.

Our Leadership Team

Our operations are guided by a team of seasoned professionals dedicated to excellence, compliance, and player welfare:

• Chief Executive Officer (CEO): Mr. Alistair Finch – Driving our strategic vision and commitment to innovation.
• Chief Compliance Officer (CCO): Ms. Eleanor Vance (Certified Gaming Compliance Specialist - CGCS) – Ensuring rigorous adherence to all regulatory frameworks.
• Money Laundering Reporting Officer (MLRO): Mr. David Chen – Overseeing our robust anti-money laundering protocols.

Our Commitment to Excellence: Behind Gates of Olympus 1000

The Gates of Olympus 1000 slot game, developed by our esteemed partner Pragmatic Play, is a testament to our dedication to delivering technically superior and engaging gaming experiences. We integrate industry-leading titles that showcase innovation and fair play. Players can explore our comprehensive demo version to experience the game's features before committing to real money play.

Technical Prowess & Innovative Gameplay

Gates of Olympus 1000 transports players to the realm of Ancient Greek mythology, featuring the formidable Zeus and a highly volatile, dynamic gameplay structure:

• Game Engine: Built on robust HTML5 technology, ensuring seamless play across all devices – desktop, mobile, and tablet.
• Innovative Mechanics: Experience the thrill of the "Pay Anywhere" system, where 8 or more matching symbols on the 6x5 grid lead to wins, followed by the exciting "Tumble Feature" where winning symbols vanish, and new ones cascade down.
• Electrifying Multipliers: Zeus can randomly summon lightning bolts, unleashing multipliers from 2x up to an astounding 1000x, significantly boosting win potential. These multipliers accumulate during the Free Spins round for truly epic wins.
• Generous Free Spins: Trigger 15 Free Spins with 4 or more Scatter symbols, with the chance to retrigger for extended play and even greater winning opportunities. Learn more about our free spins features and promotional offerings.

Transparency & Fair Play

We believe in absolute transparency regarding our game mechanics:

• Return to Player (RTP): Gates of Olympus 1000 boasts a competitive 96.50% RTP, ensuring a fair long-term return for players.
• High Volatility: Designed for players seeking thrilling, high-reward gameplay, offering a maximum win potential of 15000x your stake.
• Random Number Generator (RNG): All game outcomes are determined by a certified Random Number Generator, guaranteeing fairness and unpredictability.

Our commitment extends beyond just entertainment; it's about providing a gaming environment built on trust, innovation, and player-centric design.

Trust & Security: Safeguarding Your Experience

Your security and trust are paramount. Olympus Ascent Gaming Limited implements the highest industry standards to protect your data, ensure fair play, and secure all financial transactions.

• Independent Testing & Certification:
  • eCOGRA: Certified for Fair and Responsible Gaming by eCOGRA, an internationally approved testing agency, ensuring our games are fair and our operations responsible. (www.ecogra.org)
  • Gaming Laboratories International (GLI): Our Random Number Generators (RNGs) are regularly tested and certified by GLI, confirming the fairness and unpredictability of all game outcomes. (www.gaminglabs.com)
• Information Security:
  • ISO/IEC 27001 Certified: We adhere to the internationally recognised ISO/IEC 27001 standard for Information Security Management, demonstrating our commitment to protecting sensitive information.
  • SSL Encryption: All data transmissions between your device and our servers are protected by advanced 256-bit SSL (Secure Socket Layer) encryption, safeguarding your personal and financial details.
• Payment Security:
  • PCI DSS Compliant: We are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) for secure handling of all payment card information.
• Player Fund Protection:
  • In compliance with UKGC requirements, player funds are held in segregated accounts, entirely separate from the company's operational funds. This provides medium-level protection for player balances.
• Data Protection:
  • We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For comprehensive details on how we collect, process, and protect your personal data, please refer to our dedicated Privacy Policy.

Dispute Resolution: Fair & Transparent Processes

We are committed to resolving any complaints promptly, fairly, and transparently. Should you have a complaint, please follow our established internal procedure:

1. Initially, contact our Customer Support team via live chat, email ([email protected]), or phone. Our team aims to resolve most issues at this stage.
2. If you are not satisfied with the resolution provided by our Customer Support, you may escalate your complaint to our dedicated Complaints Department by emailing [email protected].
3. If you remain dissatisfied after exhausting our internal complaints procedure, you have the right to refer your dispute to our approved Alternative Dispute Resolution (ADR) provider, free of charge.

Approved Alternative Dispute Resolution (ADR) Provider:

• Name: Independent Betting Adjudication Service (IBAS)
• Website: www.ibas-uk.com
• Contact: Please refer to the IBAS website for their specific contact methods and dispute submission process.

Industry Leadership & Partnerships

Olympus Ascent Gaming Limited is proud to be an active participant in the wider gaming community, upholding best practices and contributing to a safer, more reputable online gambling environment:

• Betting and Gaming Council (BGC): As members of the BGC, we support their mission to promote safer gambling, high standards, and a strong voice for the regulated industry. www.bettingandgamingcouncil.com
• European Gaming and Betting Association (EGBA): Our membership with EGBA reflects our commitment to responsible gambling, transparent operations, and fair competition across Europe. www.egba.eu

We collaborate with leading game developers like Pragmatic Play to ensure our players have access to a high-quality, diverse, and innovative gaming portfolio.

Contact Us: Always Here to Help

Your trust and satisfaction are paramount. Our dedicated support teams are available 24/7 to assist you. Whether you have a general query, a technical issue, or require assistance with responsible gaming, we are here for you. For additional ways to reach us, visit our dedicated contacts page.

Specialised Email Contacts

For specific inquiries, please use the relevant email address below:

• General Support: [email protected]
• Payments & Withdrawals: [email protected]
• Technical Assistance: [email protected]
• KYC & Account Verification: [email protected]
• Compliance & Legal: [email protected]
• Responsible Gaming: [email protected]
• Complaints Department: [email protected]
• Media Relations: [email protected]
• Business Development & Partnerships: [email protected]

You may also use our structured contact form, available in the 'Help' section of our website, to ensure your message is efficiently routed. Additionally, explore our attractive casino bonuses and promotional offers to enhance your gaming experience with us.