Contact Us
Professional Support & Company Information
At Olympus Ascent Gaming Limited, operator of gatesofolympus1000.uk, we are committed to providing an exceptional and secure gaming experience. Your trust and satisfaction are paramount. We understand the importance of clear, accessible communication, especially for a Your Money Your Life (YMYL) service. Below you will find comprehensive contact information for all your needs, alongside our full company details, licensing, and regulatory compliance.
General Enquiries & Customer Support
Our dedicated customer support team is available 24/7 to assist you with any questions or issues. We offer multiple channels to ensure you can reach us whenever you need.
Live Chat Support
Availability: 24/7, 365 days a year
Response Time: Typically within 30 seconds
Access: Click the 'Live Chat' icon at the bottom right of your screen.
Telephone Support
UK Freephone: 0800 088 5123
International: +44 20 3808 6789
Hours: 24/7, 365 days a year
SLA: 80% of calls answered within 20 seconds
Email Support
General Support: [email protected]
Payments: [email protected]
Technical: [email protected]
Response: Within 1-24 hours
Email Support
You can reach our specialised departments via email for more detailed enquiries. We aim to respond promptly to all communications.
- General Support: [email protected]
- Payments & Withdrawals: [email protected]
- Technical Assistance: [email protected]
- KYC & Account Verification: [email protected]
- Compliance & Legal: [email protected]
- Responsible Gaming: [email protected]
Email Response Times:
- Urgent Enquiries: Within 1-2 hours
- General Enquiries: Within 24 hours
Contact Form
Alternatively, you can submit your query using our structured contact form available on the 'Help' section of our website. This ensures your message is routed to the correct department efficiently.
Company Information & Legal Details
Olympus Ascent Gaming Limited is fully licensed and regulated, committed to transparency and accountability in all our operations. For more detailed information about our company, please visit our about us page.
Ownership Structure
Olympus Ascent Gaming Limited is a wholly-owned subsidiary of Olympus Digital Holdings PLC, a publicly traded company committed to responsible gaming and innovation in the digital entertainment sector.
Key Personnel
- Chief Executive Officer (CEO): Mr. Alistair Finch
- Chief Compliance Officer (CCO): Ms. Eleanor Vance (Certified Gaming Compliance Specialist - CGCS)
- Money Laundering Reporting Officer (MLRO): Mr. David Chen
Licensing & Regulation
We operate under strict regulatory oversight, ensuring fair play, player protection, and adherence to all legal requirements in the United Kingdom. For comprehensive details about our regulatory approach, please consult our terms and conditions page.
- Licensing Authority: Gambling Commission of Great Britain
- Licence Type: Remote General Operating Licence
- Licence Number: 000-054321-R-332111-001
- Licence Status: Active and valid
- View Licence Details: Gambling Commission Public Register
- Licensed Activities: Provision of facilities for gambling (Casino Games, including Slots)
As a licensed operator, we adhere to the UK Gambling Commission's Licence Conditions and Codes of Practice (LCCP).
Responsible Gaming
Player well-being is a core priority. We provide tools and resources to help you manage your play responsibly. For detailed information about our responsible gaming policies and tools, please visit our dedicated responsible gambling page. If you or someone you know needs help, please contact the organisations below:
- National Gambling Helpline (BeGambleAware): 0808 802 0133 (www.begambleaware.org)
- GamStop (National Online Self-Exclusion Scheme): www.gamstop.co.uk
- GamCare: 020 7801 7000 (www.gamcare.org.uk)
You can also contact our dedicated Responsible Gaming team directly at [email protected] for assistance with setting limits, self-exclusion, or accessing support resources.
Dispute Resolution
We are committed to resolving any complaints promptly and fairly. If you have a complaint, please follow our internal procedure:
- Contact our Customer Support team via live chat, email ([email protected]), or phone.
- If you are not satisfied with the resolution provided by our Customer Support, you may escalate your complaint to our Complaints Department by emailing [email protected].
- If you remain dissatisfied after exhausting our internal complaints procedure, you have the right to refer your dispute to our Alternative Dispute Resolution (ADR) provider.
Alternative Dispute Resolution (ADR) Provider:
- Name: Independent Betting Adjudication Service (IBAS)
- Website: www.ibas-uk.com
- Contact: Refer to the IBAS website for their specific contact methods and dispute submission process.
Trust & Security
Your security and trust are fundamental to our operations. We implement the highest standards to protect your data and ensure fair play. For comprehensive details about data handling and security measures, please review our privacy policy.
- Independent Testing & Certification:
- eCOGRA: Certified for Fair and Responsible Gaming (www.ecogra.org)
- Gaming Laboratories International (GLI): RNG (Random Number Generator) tested and certified for fairness and unpredictability (www.gaminglabs.com)
- Information Security:
- ISO/IEC 27001 Certified: Demonstrating our commitment to information security management.
- SSL Encryption: All data transmissions are protected by advanced 256-bit SSL encryption.
- Payment Security:
- PCI DSS Compliant: We adhere to the Payment Card Industry Data Security Standard for secure handling of payment information.
- Player Fund Protection:
- Player funds are held in segregated accounts, entirely separate from the company's operational funds, in compliance with UKGC requirements for medium-level protection.
- Data Protection:
- We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy for full details.
Industry Memberships & Partnerships
We are proud members of leading industry associations, upholding best practices and contributing to a safer and more reputable online gambling environment. Explore our exciting casino bonuses and try our demo version for a risk-free experience.
- Betting and Gaming Council (BGC): www.bettingandgamingcouncil.com
- European Gaming and Betting Association (EGBA): www.egba.eu
Our games are provided by leading developers, including Pragmatic Play, ensuring a high-quality and diverse gaming portfolio. Don't miss out on our exclusive free spins offers available to new players.
Media & Partnerships
For press enquiries, business development, or affiliate partnerships, please use the dedicated contacts below:
- Media Relations: [email protected]
- Business Development & Partnerships: [email protected]