1. Introduction
1.1 Purpose of these Terms
These Terms and Conditions ("Terms") outline the contractual relationship between you (the "User" or "Player") and Olympus Ascent Gaming Limited ("the Company," "we," "us," or "our") concerning your use of the website gatesofolympus1000.uk (the "Website") and the "Gates of Olympus 1000" slot game ("the Game").
1.2 Acceptance of Terms
By registering an account, making a deposit, placing a bet, or otherwise using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Cookies Policy, and our dedicated Responsible Gaming Policy. If you do not agree with any part of these Terms, you must not use our services.
1.3 Company Information
Olympus Ascent Gaming Limited is a company registered in England and Wales.
Company Registration Number: 11890765
VAT Registration Number: GB123456789
Registered Address: Level 3, One Canada Square, Canary Wharf, London, E14 5AB, United Kingdom
Date of Incorporation: March 15, 2019
1.4 Licensing and Regulation
We are licensed and regulated by the Gambling Commission of Great Britain under Remote General Operating Licence number 000-054321-R-332111-001. We adhere to the Licence Conditions and Codes of Practice (LCCP) set forth by the UK Gambling Commission. You can view our licence details on the Gambling Commission Public Register.
1.5 Governing Law
These Terms and your use of the Website are governed by, and construed in accordance with, the laws of England and Wales. You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for the settlement of any disputes arising out of or in connection with these Terms.
2. Definitions
The following terms shall have the meanings set out below:
- "Account" refers to a personal account opened by a User on the Website.
- "ADR Provider" refers to an Alternative Dispute Resolution entity, such as IBAS, approved by the UK Gambling Commission.
- "Company," "we," "us," "our" refers to Olympus Ascent Gaming Limited.
- "Game" refers to the "Gates of Olympus 1000" slot game and any other gaming services made available on the Website.
- "KYC" refers to "Know Your Customer" procedures, including identity, age, and address verification.
- "LCCP" refers to the Licence Conditions and Codes of Practice issued by the UK Gambling Commission.
- "Personal Data" refers to any information relating to an identified or identifiable natural person, as defined by the UK GDPR.
- "RTP" refers to "Return to Player," the theoretical percentage of stakes returned to players over a large number of plays.
- "Self-Exclusion" refers to a formal process where a User voluntarily requests to be excluded from gambling activities for a specified period.
- "Terms" refers to these Terms and Conditions.
- "User," "Player," "you," "your" refers to any individual accessing or using the Website.
- "Website" refers to gatesofolympus1000.uk.
- "UKGC" refers to the UK Gambling Commission.
- "UK GDPR" refers to the United Kingdom General Data Protection Regulation.
3. Your Account
3.1 Eligibility to Play
To register an Account and play on the Website, you must:
- Be at least 18 years of age.
- Be a resident of the United Kingdom.
- Not be currently self-excluded from gambling with any operator, including through the GAMSTOP national self-exclusion scheme.
- Have the legal capacity to enter into a binding agreement.
- Not be an employee of Olympus Ascent Gaming Limited or any of its affiliates.
We reserve the right to verify your eligibility at any time. Any winnings accrued by an ineligible person will be voided.
3.2 Account Registration
To play the Game for real money, you must register a personal Account. You agree to:
- Provide accurate, complete, and up-to-date information during registration, including your full legal name, date of birth, residential address, email address, and telephone number.
- Keep your registration information updated.
- Register only one Account with us. Multiple accounts are strictly prohibited and may lead to the closure of all associated accounts and forfeiture of any funds.
3.3 Account Security
You are solely responsible for maintaining the confidentiality of your Account login details (username and password). You must not disclose your login details to any third party. We are not responsible for any loss or damage arising from your failure to keep your login details secure. You must notify us immediately if you suspect any unauthorized use of your Account.
3.4 Know Your Customer (KYC) and Anti-Money Laundering (AML) Procedures
As a licensed operator, we are legally required to conduct identity, age, and source-of-funds verification checks (KYC/AML) in accordance with LCCP and anti-money laundering regulations. These checks may include:
- Age Verification: Mandatory before you can access any gaming content, including demo versions.
- Identity Verification: Requiring valid photo identification (e.g., passport, driving licence).
- Address Verification: Requiring proof of residence (e.g., utility bill, bank statement) dated within the last 3 months.
- Source of Funds/Wealth Verification: If required by our compliance procedures, we may request documentation to confirm the source of funds used for deposits or the source of your overall wealth.
Failure to provide requested documentation in a timely manner, or if the documentation provided is deemed unsatisfactory, may result in the suspension or permanent closure of your Account and the withholding of any funds.
4. Deposits and Withdrawals
4.1 Making Deposits
You can deposit funds into your Account using the payment methods available on the Website. By depositing, you confirm that you are the legitimate owner of the funds and the payment method used. All deposits must be made from a payment method registered in your own name.
4.2 Withdrawals
Withdrawals are subject to verification checks (Section 3.4) and minimum/maximum limits as specified on the Website. We aim to process withdrawals promptly, typically within 1-3 business days after all verification requirements are met.
4.3 Player Fund Protection
In accordance with UK Gambling Commission requirements, your funds are held in segregated bank accounts, separate from our company's operational funds. This provides a MEDIUM level of protection, meaning that in the event of insolvency, while there is no absolute guarantee, your funds are protected and would be returned to you.
5. Responsible Gambling
We are deeply committed to promoting responsible gambling and providing a safe environment for our players. Gambling should be an enjoyable pastime, and we offer robust tools and resources to help you manage your play responsibly.
5.1 Mandatory Financial Limits
All new customers are REQUIRED to set financial limits BEFORE their first deposit. This system includes:
- Deposit Limits: You must set daily, weekly, and monthly deposit limits.
- Loss Limits: You can set maximum loss limits for specific periods.
- Staking Limits: You can set maximum staking limits per period.
5.2 Self-Exclusion
If you feel your gambling is becoming problematic, you can opt for Self-Exclusion, which prevents you from accessing your Account for a set period. We offer:
- Fixed-Period Self-Exclusion: From 6 months up to 5 years.
- Indefinite Self-Exclusion: For an undetermined period.
For UK players, we are fully integrated with GAMSTOP, the national online self-exclusion scheme. Registering with GAMSTOP will exclude you from all online gambling operators licensed in Great Britain for your chosen period.
- GAMSTOP: www.gamstop.co.uk
5.3 Problem Gambling Help Services
We strongly encourage you to seek professional help if you are struggling with gambling. Here are contacts for leading organizations:
- National Gambling Helpline (GamCare): 0808 8020 133 (www.gamcare.org.uk) - Available 24/7
- BeGambleAware: www.begambleaware.org
You can also contact our dedicated Responsible Gaming team directly for assistance at [email protected].
6. Game Rules and Fair Play
6.1 "Gates of Olympus 1000" Game Specifics
The Website features the "Gates of Olympus 1000" slot game, developed by Pragmatic Play. The game is themed around Ancient Greek mythology, with Zeus as the main character. Players can also explore our demo version to experience the game without real money wagering.
- Theoretical Return to Player (RTP): 96.50%
- Volatility: High (4 out of 5 stars)
- Maximum Win: 15,000x your stake
- Game Mechanics: Pay Anywhere system, Tumble Feature, Multiplier Symbols, Free Spins, Ante Bet, Buy Bonus
6.2 Random Number Generator (RNG)
All games on our Website utilize a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes. Our RNG is independently tested and certified for fairness and integrity by recognized bodies such as eCOGRA and Gaming Laboratories International (GLI). Players can also take advantage of our free spins offers to experience the fair gaming mechanics.
7. Data Protection and Privacy
We are committed to protecting your Personal Data and processing it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our Privacy Policy provides comprehensive details on how we collect, use, store, and protect your Personal Data.
7.1 Security Measures
We implement robust security measures to protect your Personal Data, including:
- SSL Encryption: All data transmissions between your device and our servers are secured using advanced 256-bit SSL encryption.
- ISO/IEC 27001 Certification: We adhere to the international standard for information security management.
- PCI DSS Compliance: We are compliant with the Payment Card Industry Data Security Standard for secure handling of payment information.
8. Limitation of Liability
To the fullest extent permitted by law, Olympus Ascent Gaming Limited, its directors, employees, partners, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.
Nothing in these Terms shall exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by applicable law. Our maximum aggregate liability to you for any cause whatsoever will at all times be limited to the amount you have deposited into your Account over the past six (6) months or £1,000, whichever is the lower.
9. Complaints and Dispute Resolution
We are committed to providing excellent customer service and resolving any complaints fairly and promptly. If you have a complaint, please follow our internal complaints procedure:
- Initial Contact: Please contact our Customer Support team immediately via live chat, email, or telephone. We aim to acknowledge your complaint within 24 hours.
- Internal Escalation: If you are not satisfied with the resolution provided by our Customer Support, you may escalate your complaint to our dedicated Complaints Department. Our Complaints Department will conduct a thorough review and provide a final response within 8 weeks of receiving your initial complaint.
- Alternative Dispute Resolution (ADR): If you remain dissatisfied after exhausting our internal complaints procedure, you have the right to refer your dispute to our approved Alternative Dispute Resolution (ADR) provider:
- Name: Independent Betting Adjudication Service (IBAS)
- Website: www.ibas-uk.com
Contact Information
For general inquiries, please visit our comprehensive contacts page or use the following details:
- Live Chat Support: 24/7 (Access via Website)
- Telephone Support (UK Freephone): 0800 088 5123 (24/7)
- International Telephone: +44 20 3808 6789 (24/7)
- General Email: [email protected]
- Complaints Email: [email protected]
- Responsible Gaming Email: [email protected]
10. Changes to Terms and Conditions
We reserve the right to amend, modify, or update these Terms at any time. We will provide notice of any material changes to these Terms before they take effect, typically by posting the updated Terms on the Website and/or notifying you via email. Material changes are those that significantly affect your rights or obligations.
You will be given the opportunity to review and accept the new Terms. If you do not agree with the updated Terms, you must cease using our services. Your continued use of the Website after the effective date of the revised Terms constitutes your acceptance of them.
11. Governing Law and Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.
12. Miscellaneous
12.1 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder of these Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.
12.2 Entire Agreement
These Terms, together with our Privacy Policy, Cookies Policy, Responsible Gaming Policy, and any specific Bonus Terms, constitute the entire agreement between you and Olympus Ascent Gaming Limited concerning your use of the Website and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. For more information about our promotional offerings, please visit our casino bonuses section.